Contact information
Thank you for reaching out to Iso Lash Co. We value our professional lash community and are here to assist you with order inquiries, product batch questions, or local pickup arrangements.
Please find our official contact details and response standards below:
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Legal Business Name: Jenai Allard MB (operating as Iso Lash Co.)
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Primary Business Email: [Info@isolashco.store]
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Mailing Address & Location: Winnipeg, Manitoba, Canada
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Customer Support Hours: Monday through Friday, 9:00 AM to 5:00 PM (Central Time).
How to Reach Us
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Order & Shipping Support: For questions regarding an existing order, package tracking, or U.S. customs/DDP processing, please email us directly with your Full Name and Order Number in the subject line. This allows our team to look up your details immediately.
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Local Pickup Arrangements (Winnipeg): If you have selected "Local Pickup" at checkout, please wait for your official "Ready for Pickup" notification email before traveling to our location. For urgent scheduling adjustments, please reply directly to your order confirmation email.
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Product & Safety Inquiries: Certified lash artists seeking technical guidance or copies of our Safety Data Sheets (SDS) for our adhesives and liquids line may contact our support email with their business credentials.
Response Time Commitment
We aim to respond to all email inquiries within 24 to 48 business hours. Please note that our support team does not process emails over weekends or Canadian statutory holidays. Inquiries sent during major product launches or peak holiday sales may experience minor processing delays, and we deeply appreciate your patience.