Refund policy

Thank you for choosing Iso Lash Co. We take immense pride in supplying professional lash technicians with premium, high-performance products. Please review our industry-standard safety and return guidelines before finalizing your order.

1. All Sales Are Final

  • Strict Final Sale Policy: All sales made on our storefront are final. We do not offer refunds, returns, or exchanges under any circumstances once a parcel has been processed and shipped.

  • Why We Enforce This: To guarantee the highest quality and clinical performance, every single one of our adhesives, lash trays, and professional liquids is stored in a sterile, strictly climate-controlled environment with optimal temperature and humidity. Because client safety and strict product hygiene are our absolute top priorities, we are unable to accept returns or re-shelve items once an order has left our facility.

2. Order Modifications & Adjustments

  • Please review your shopping cart carefully before completing your purchase.

  • We are happy to modify, correct, or adjust your items before your parcel leaves our hands.

  • However, once an order is fulfilled and a tracking label is generated, no changes, additions, or cancellations can be made to the shipment.

3. Shipping Carrier Damage Disclaimer

  • Quality Inspection: All items are thoroughly and meticulously inspected for quality before leaving the Iso Lash Co. facility.

  • Transit Liability: Any physical or cosmetic damage that occurs to the packaging or products during transit is the sole responsibility of the shipping carrier.

  • Action Required: We ask that you carefully examine all goods immediately upon receipt. If your parcel arrived damaged, please document the packaging and contact the shipping carrier directly to file a claim and report any transit-related damage.

4. Incorrect Orders or Order Discrepancies

In the rare event that our fulfillment team makes an error and you receive an incorrect product variant or are missing an item from your packing slip, please reach out to us at [Info@isolashco.store] within 48 hours of delivery with your order number and photos of the unsealed box. We will rectify our mistake immediately at no additional cost to you.